Careers

The Redstone Group provides world class sales and marketing services for leading manufacturers of commercial foodservice equipment, supplies and furniture. Our highly talented team is what sets us apart from the competion. We provide the tools and training for our employees to launch and grow their career. We look forward to hearing from you and what kind of footprint you can make on the future of The Redstone Group.

Customer Service / Internal Sales

Reports To: Vice President of Finance and Operations

Job Summary

The Customer Service/Internal Sales department allows the company to achieve its mission: Helping our customers Thrive by providing Exceptional products with Superior Customer Service. They receive (by telephone, fax or email) requests for quotes, orders, and lead times from customers; makes quotes on standard items and relays pertinent order information to customers; and coordinates purchase orders with customers.

Roles and Responsibilities

  • Customer Service
    1. Receives telephone requests for price quotes, purchase orders and adjustments directly from the customer and manufacturers.
    2. Achieves and maintains rapport with customers, factories and works to give them superior service.
    3. Maintains solid customer relationships by handling their questions and concerns with speed and professionalism. Responds promptly to all customer inquiries.
    4. Continuously evaluates and identifies opportunities to drive process improvements that positively impact the customer’s experience.
    5. Performs data entry and uses software programs (Autoquotes, Salesforce, etc.).
    6. Maintain work areas in a clean and organized manner.
    7. Process orders/acknowledgments from the customers and follows up on tracking after shipments.
    8. Welcome customers and visitors in a friendly, welcoming, and professional demeanor.
  • Internal Sales
    1. Quickly address customer needs and apply the best product that leads to an effective solution.
    2. Accurately generate quotes considering customers discount programs and enter data in salesforce.
    3. Work with all personnel and outside sales to satisfy clients and achieve company goals.
    4. Arrive to work and meetings on time and prepared.
    5. Identify areas of improvement in the company and assist in creating and implementing solutions.
    6. Locate and track requested items in order to meet customer’s delivery requirements.
    7. Communicate and problem solve with manufacturers, customers and co-workers.
    8. Process free sample orders, and with approval, charged samples.

Skills and Qualifications

  • Possess a high school diploma or equivalent, plus two years of customer serviceexperience
  • Demonstrate a pleasant, patient and friendly attitude
  • Able to communicate clearly, both written and in speech
  • Demonstrate passion for excellence with respect to treating and caring for others
  • Self-motivated, solution-oriented and have excellent follow through
  • Capable of handling difficult situations
  • Strong typing skills (45 wpm)
  • Working knowledge of Microsoft, Word, Excel
  • Experience in Salesforce and Autoquotes is preferred
  • Able to multi-task

To Apply: Send resumes, questions and cover letter (optional) to Steve Stratton, This email address is being protected from spambots. You need JavaScript enabled to view it.

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